CashSweep FAQ — Answers to All Your Questions

The minimum deposit at CashSweep is just RM30 — enough to try a variety of games and still qualify for the welcome bonus. The maximum deposit limit depends on your chosen payment method and account status. VIP users enjoy higher deposit limits. For the latest limit details, check the Deposit section in your account after logging in.

Deposits via FPX and DuitNow QR are typically credited to your CashSweep account within 1 to 3 minutes after a successful payment. Online bank transfers may take up to 5 minutes depending on your bank's processing time. If your deposit has not been credited after 15 minutes, please contact CashSweep support with proof of payment (a screenshot of your receipt) for immediate review.

Withdrawals at cashsweep are processed within 5 to 30 minutes for local bank transfer methods during normal hours. Withdrawals submitted outside banking hours (after 11 PM) may be processed on the next business day. No fees are charged for standard withdrawals. For users who have not completed KYC, the first withdrawal requires identity verification beforehand.

No. For security and anti-money laundering compliance, withdrawals at cashsweep can only be made to a bank account registered in your own name — matching exactly the name registered on your cashsweep account. This is a non-negotiable policy that protects all parties from fraudulent activity.

CashSweep does not charge any additional fees for standard deposits or withdrawals. However, your bank may impose its own transfer fees depending on your account type and payment method — this is beyond CashSweep's control. For withdrawals via e-wallet, please check the terms of the respective e-wallet platform as they may charge a separate service fee.

If your withdrawal has failed or been delayed for more than 2 hours, make sure your KYC is complete and your bank account details are correct. Also check whether any bonus requirements remain unfulfilled, as these can block withdrawals. If all details are correct, contact cashsweep support via Live Chat 24/7 with your transaction reference number for immediate investigation.

A wagering requirement determines how many times the bonus value must be wagered before it can be converted to cash and withdrawn. For example, if you receive a RM50 bonus with a 30x wagering requirement, you must place a total of RM1,500 in wagers (RM50 × 30) before you can withdraw the bonus funds. Not all games contribute equally toward the wagering requirement — check the promotion's Terms and Conditions for details.

No, bonus funds cannot be withdrawn before the wagering requirement is met. If you submit a withdrawal request before the requirement is fulfilled, any unwagered bonus will be automatically forfeited — only your original deposit amount (if applicable) will be processed for withdrawal. If you prefer not to be bound by wagering requirements, you can choose not to claim a bonus when making a deposit.

The validity period of each bonus varies depending on the type of promotion. Generally, welcome bonuses and deposit bonuses are valid for 7 to 30 days from the date of crediting. Weekly cashback bonuses typically need to be claimed and used within the same week. Check the details of each promotion on the Promotions for the exact validity period. Bonuses that expire without meeting the wagering requirement will be automatically forfeited.

The cashsweep VIP Programme is a loyalty system that rewards active players. You automatically accumulate loyalty points every time you place a wager on the platform — no special registration required. Once you accumulate enough points, you advance to the next VIP tier and enjoy benefits such as higher withdrawal limits, exclusive bonuses, dedicated VIP support, and invitations to special events. Check the "VIP Programme" section in your account to view your progress and the benefits at each tier.

If your friend has given you a cashsweep referral code, enter it in the "Referral Code" field during registration. The referral bonus is credited after you complete registration and make your first qualifying deposit. The friend who referred you will also receive a reward once the referral conditions are met. Each referral code can only be used by new users who have never held a cashsweep account before.

RTP (Return to Player) is a percentage indicating how much money is theoretically returned to players from total wagers over the long term. For example, a slot with 96% RTP means that for every RM100 wagered in total, RM96 is returned to players. This is a long-term statistical figure — in individual sessions, outcomes are determined by a certified RNG (Random Number Generator), so every spin is fully independent and random.

Yes, most slot games and table games at cashsweep can be played in demo or free mode without making a deposit. This lets you familiarise yourself with the game mechanics, bonus features, and gameplay before playing with real money. However, Live Casino games and certain exclusive titles are only available in real-money mode. To access demo mode, select a game and click "Try for Free" if that option is available.

CashSweep offers multiple bingo formats — from 75-ball bingo to the 90-ball variant popular in Malaysia. To play, visit the Bingo, select a bingo room that suits your betting limits and purchase your tickets. Numbers are drawn automatically and your bingo card is marked by the system. You can play multiple tickets simultaneously to increase your chances of winning. A chat room is also available to interact with other players during the game.

The cashsweep platform is designed to handle connection interruptions gracefully. If the connection drops during an active slot spin, the system saves the game state and resumes it when you reconnect. For Live Casino games, you will be automatically removed from the table and any unresolved bets will be returned to your account. If you experience recurring issues, contact support with a screenshot and the time of the incident for investigation.

Yes. All games at cashsweep use a Random Number Generator (RNG) that has been verified and certified by independent third-party auditing bodies. This ensures every spin, card round, or bingo ball drawn is entirely random — no party, including cashsweep, can manipulate the outcome. All game providers we work with also hold valid licences from recognised regulatory authorities.

Log in to your cashsweep account and go to Account Settings > Security > Two-Factor Authentication. Choose your preferred 2FA method — either via SMS to your registered phone number or an authenticator app. Follow the instructions to complete the setup. Once enabled, every login from a new device will require you to enter an OTP code as an additional security layer. We strongly recommend all users enable 2FA.

If you suspect unauthorised access to your account, act immediately: (1) Change your password right away from Account Settings. (2) Review your login history and transaction history for any suspicious activity. (3) Enable or review your 2FA settings. (4) Contact cashsweep support via Live Chat 24/7 to report the situation — we can temporarily freeze your account for investigation if needed. Do not wait — every minute counts in this situation.

CashSweep does not sell or share your personal data with third parties for marketing purposes. Your data may only be shared with service providers that help operate our platform (such as payment gateway providers and identity verification services), and this is done under strict confidentiality agreements. In certain cases, we may be required to disclose information to regulatory authorities or law enforcement in accordance with applicable laws. Full details are available in our Privacy Policy us.

CashSweep will never ask for your password, PIN or financial information via email, WhatsApp or SMS. Official CashSweep emails are sent from the @cashsweep.xyz domain only — be cautious of addresses that look similar but differ slightly. Do not click links in emails asking you to urgently "verify" your account or "update" your financial information. If in doubt, log in directly at cashsweep.xyz through your browser and contact support to confirm whether the communication was genuinely from us.

Yes, the cashsweep app is safe. Download only from official sources — cashsweep.xyz or the legitimate App Store/Play Store. Avoid downloading the app from unofficial sources or links shared via unknown WhatsApp or Telegram contacts. The official cashsweep app uses the same encryption as our web platform and does not collect any data without your consent.

Yes, the cashsweep mobile app gives you access to the same full game catalogue as the web version — including all slots, bingo, Live Casino games, and progressive jackpots. All games are optimised for mobile screens with a responsive touch interface. Game loading speed in the app is also faster compared to browsing via a standard mobile browser.

To install the cashsweep Android app (APK file) from outside the Play Store, you must first enable "Unknown Sources" or "Install unknown apps" in your Android device's security settings. This is a standard Android setting and is safe to enable for apps from trusted sources such as the official cashsweep website. If the issue persists after enabling this setting, ensure your Android version is 7.0 or above and that you have sufficient storage space.

For iOS users, updates are available through the App Store as usual. For Android users, when a new version is available, you will receive an in-app notification to download the update, or you can re-download the latest APK file from the cashsweep website. We recommend always using the latest version as it contains bug fixes, new features, and important security improvements.

Log in to your cashsweep account, go to Account Settings > Responsible Gaming > Deposit Limit. Select the period (daily, weekly, or monthly), enter the limit amount, and save. The limit takes effect immediately. You can reduce the limit at any time, but increasing it requires a mandatory 7-day waiting period as an added safeguard. This ensures any decision to raise the limit is considered and not impulsive.

A Break is a temporary pause (24 hours to 30 days) — the account reopens automatically once the period ends. Self-Exclusion is a long-term commitment (minimum 6 months) where the account is fully locked and cannot be reopened even if you request it during the period. Once the self-exclusion period ends, you must actively confirm to reactivate your account — it does not reopen automatically. Self-exclusion is the stronger option for those who need a meaningful break.

If you or someone you care about needs professional help with uncontrolled gambling habits, support resources are available in Malaysia. You can seek counselling through the Department of Social Welfare Malaysia (JKM), your nearest government hospital, or nationally available mental health helplines. The cashsweep support team can also provide further information and help you activate the right control tools — reach us via Live Chat 24/7.

Yes, your account balance is fully secure during an active self-exclusion period. The funds cannot be accessed by any party and will remain in the account until the self-exclusion period ends. If you wish to withdraw your balance while self-exclusion is active, contact the cashsweep support team via email at [email protected] and we will assist with processing it after appropriate identity verification.